3CSS - Computer Support Specialist, A.A.S.

ILO #4

1. Describe and apply the concepts and principles of modern computer system hardware/software installation, repair, maintenance and upgrade

ILO #3, ILO #2

2. Develop and apply creative troubleshooting techniques to diagnose hardware/software/network problems

ILO #1

3. Communicate technical concepts in both written and verbal formats, appropriate for audience skill level.

ILO #1

4. Participate in team/group work, applying concepts to real world projects based on business scenarios.

ILO #3

5. Apply concepts of programming, data storage, networking and hardware/software support to creative solutions for business projects and organizational challenges.